091: How to lead your team through big change – with Scott Miller

By November 12, 2019The Simplifiers Podcast

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Are you faced with big change at work right now and not sure how to lead your team through it? I’m pretty sure all of us have had a horrible boss (or two!) in our careers… and we’re also pretty certain that we don’t want to be THAT guy/gal through this! So, how do you do it? Step one: realize that “everyone deserves a great manager.” 

My special guest today is author Scott Miller of FranklinCovey and he’s simplifying how to lead your team through big change. When things are in flux or you feel like a big shift needs to happen for your business (and FAST), this one is for you. Maybe it’s time to get your entire team on board and headed in the right direction.


Scott Miller simplifies how to lead your team through big change.

In this episode, you will learn:

  • Why change is so hard for small businesses and their teams to come to terms with… what’s really happening under the surface
  • What the “6 Critical Practices” are for leading a team, that will help them thrive through big change coming down the pipeline
  • Why it is so important for you to develop a leader’s mindset first and how to do it, using the “See-Do-Get” cycle
  • Why and how to hold super effective 1-on-1 meetings with each person on your team… he will flip how you think about these meetings, 100%!
  • How to set your team up for success so they deliver results every quarter
  • What the 4 zones are in the FranklinCovey Change Model and how to assess where you are at now and where you’re headed next in the change and pivot process

Let’s face it. Change happens all the time. It’s keeping the entire team on the same bus headed in the same direction, right? Scott co-authored a book called, “Everyone Deserves a Great Manager,” which we take a deep dive in on today’s conversation. 

No matter if you’re a solopreneur with a handful of VAs or a middle manager with a large team, you’re going to get a lot of simple, practical tips today that you can take action on quickly. This book is jam-packed full of great resources, I highly recommend it if you’re looking for solid direction on how to lead your team moving forwards.


My challenge for you this week:

How are you going to take what you’ve learned in today’s episode and become a better leader for your team this week? How will you empower them in new ways through big change, so they can deliver results? Share it with me, privately or publicly. Snap a photo of you doing the thing, and tag @thesimplifiers on Instagram for added accountability and support!

Links, books and apps mentioned:

Book: Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life – Susan David, Phd

TED talk: The gift and power of emotional courage – Susan David, Phd

TEDxBYU talk: Do you have a strategy for your life? – Karen Dillon

Resource: The 6 Critical Practices for Leading a Team – FranklinCovey

Resource: Building a Storybrand – Donald Miller

Favorite quotes from this episode:

[06:20] “If you want to get short term, quick fix, fast results, change your behavior. If, however, what you want to achieve is long term, sustainable behaviors. You have to work on your paradigms, your belief systems, your mindsets. All of us may have deeply entrenched belief systems that were inculturated in us from our parents, our grandparents, our neighbors, our teachers, our ministers, you name it.”

– Scott

[12:25] “Your job is to surround yourself with people who are smarter than you and lift them up and energize their passions and talents. It takes a mature leader.” 

– Scott

[15:13] “If you do create a culture where you have to go in and fix everything, you will begin to resent people and you will subconsciously punish them and you will retaliate against them and they’ll quit.”

– Scott

[31:05] “Most conflict comes from mismatched or unfulfilled expectations. So if you have a contractor or an employee who isn’t rising up to your standard, it’s almost always your responsibility to re-clarify the standard.”

– Scott

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About Scott

Scott Miller serves as FranklinCovey’s executive vice president of thought leadership. He is the host of On Leadership with Scott Miller, a weekly leadership webcast, podcast, and newsletter that features interviews with renowned business titans, authors, and experts. 

He’s a regular contributor for Inc.com, Thrive Global, and the American City Business Journal, plus the co-author of the new book,  “Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team.”

In his previous roles as executive vice president of business development and chief marketing officer, Scott led the global transformation of FranklinCovey’s brand. Prior to that, he served as general manager of client facilitation services and general manager of FranklinCovey’s central region. Scott joined the Covey Leadership Center in 1996 as a client partner with the Education division.

 Scott began his professional career in 1992 with the Disney Development Company as a founding member of the development team that designed the town of Celebration, Florida. Scott now lives in Salt Lake City, Utah, with his wife and three young sons.

Where Scott hangs out online:

Website: everyonedeservesagreatmanager.com

Twitter: @scottmillerfc

Facebook: @scottmillerfc


Scott’s vote for the perfect guest on The Simplifiers Podcast:

Seth Godin’s recent book, “This Is Marketing: You Can’t Be Seen Until You Learn to See” is a must-read, especially as he shares the difference between “spearfishing vs net fishing” for new clients.

Scott Miller FranklinCovey

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