In the world of artificial intelligence, things are changing so fast. How do you stay on top of all the updates in AI? Today, we are taking a deep dive into the latest and greatest in AI, talking about how you should (and shouldn’t) use AI at work. No, AI is NOT coming for your job… but I hate to be the bearer of bad news but, people who know AI are. Let’s talk about that.
My special guest today is Sarah Reitsma of Waterfield Tech and she’s simplifying how you should (and shouldn’t) use AI at work. If you’re an absolute newbie to AI (never used it), you’re in the right place. We hope today’s conversation will help diffuse any fear you might have, so you can see the possibilities of what this new tech can help you accomplish… I promise, it’ll blow your minds.
Here’s how.
My special guest today is Sarah Reitsma and she’s simplifying how you should (and shouldn’t) use AI at work.
We tackle and simplify all aspects of it, including:
- Where to begin if you’re contemplating using AI at work. How to determine what tasks you should delegate to AI.
- All the incredible things that you could delegate to AI right now.
- And equally, how you should NOT use AI, right now.
- What sort of guardrails and precautions that you need to keep in mind, in order to keep your customer data safe and company information secure.
- …and ultimately, she shares her insights on how she sees others in the “contact center,” meaning areas of the business that handles customer interactions (call centers, chat support, customer service) are using AI in this area of an organization?
Q: Are you ready to learn how to use AI at work? If yes, this one is for you.
It’s time to #DoTheThing!
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<What’s catching my eye this week>
- 3 hours of (free) focus music for deep concentration - Quiet Quest - Study Music
- 2024 Work Trend Index Annual Report: AI at work is here. Now comes the hard part - Microsoft & LinkedIn
- 50 powerful questions to help you reflect - The Institute of You
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My challenge for you this week:
How are you going to take what you’ve learned in today’s episode and take action to experimenting with AI this week? What’s one thing you’ll do differently? Share it with me, privately or publicly. Snap a photo of you doing the thing, and send me a DM over on LinkedIn (https://www.linkedin.com/in/thesimplifiers) for added accountability and support!
Links, books and apps mentioned:
Resource: Find Sarah Reitsma on LinkedIn - click here
Resource: Use this AI tool to build stunning powerpoint slide decks - Beautiful.ai
Book: Start with Why: How Great Leaders Inspire Everyone to Take Action - Simon Sinek
Resource: A free (Mon-Fri) email newsletter and podcast with all the latest and greatest news and updates on AI - The Neuron
Resource: Best practices for writing a good prompt on ChatGPT - OpenAI
Podcast: Top 5 AI tools to help you get a job - The Simplifiers Podcast
Podcast: How to choose what’s right for you (guided visualization - ALL-STAR) - The Simplifiers Podcast
Get Unstuck with The Simplifiers Morning Prompts
We’ve got a free resource we’d love to share with you!
Now more than ever, I’m finding 7-minutes of journaling is helping me calm my mind and get centered every morning.
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It’s a free daily worksheet that helps you laser-focus on what needs to get done today, what could trip you up and how you’re going to stay on track. 5 questions, 7 minutes… this worksheet will help you SIMPLIFY!
About Sarah Rietsma:
Sarah Reitsma - If you meet her, she’ll probably ask you what you want to accomplish and how you want to feel while you accomplish it. Then she’ll roll up her sleeves and curate an experience that leaves you nothing shy of awestruck.
Known for her pioneering work in speech science and B2C design, Sarah’s rich career spans over two decades, during which her visionary approach has not only propelled Waterfield Tech to new heights but established her as a trailblazer at the crossroads of CX, CS, and AI. Fueled by strategic acumen, technological prowess, and a deep-rooted love for the type of perfectly architectured user journey that doesn’t happen by accident, her work isn’t just about improving operations. It’s about crafting experiences that speak directly to the user, ensuring every digital interaction is equal parts seamless and meaningful.
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Where Sarah hangs out online:
LinkedIn: https://www.linkedin.com/in/sarahreitsma
LinkedIn: www.Linkedin.com/company/waterfield-technologies
Website: https://waterfieldtech.com
X: https://twitter.com/WaterfieldTech
Sarah’s vote for the perfect guest on The Simplifiers Podcast:
Kerry Robinson - An Oxford physicist with a Master’s in Artificial Intelligence, Kerry is a technologist, scientist, and lover of data with over 20 years of experience in conversational AI. He combines business, customer experience, and technical expertise to deliver IVR, voice, and chatbot strategy, and keep Waterfield Technologies buzzing.
